Terms of Service

Welcome to Villa L. These Terms of Service ("Terms") govern your use of our website [www.villalhotel.com] and the services we offer. By accessing or using our website, you agree to be bound by these Terms.

1. Use of the Website

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations

• Make false or fraudulent reservations

• Attempt to interfere with the website’s functionality or security

• Copy, reproduce, or exploit any part of the website without our prior written consent

2. Booking and Payments

• All bookings are subject to availability and confirmation.

• Prices are listed in Euros (€) and include VAT unless stated otherwise.

• A valid credit card or other payment method is required to confirm your reservation.

• Cancellation policies and payment terms vary by room type and offer and are clearly stated during the booking process.

3. Check-In / Check-Out

• Check-in time: from 15:00 (3 PM)

• Check-out time: by 11:00 (11 AM)

• Early check-in or late check-out requests may incur additional charges and are subject to availability.

4. Cancellations and Modifications

Cancellation terms depend on your selected rate and booking channel. If you booked through a third-party site (e.g., Booking.com, Expedia), please refer to their cancellation policies.

For direct bookings:

• Flexible Rate: Free cancellation up to 72 hours before arrival.

• Non-Refundable Rate: No refunds or changes allowed.

For group or event bookings, separate terms may apply.

5. Guest Responsibilities

Guests are expected to behave respectfully toward staff, other guests, and property. We reserve the right to:

• Refuse service

• Cancel a reservation

• Evict guests without refund
  If behavior is disruptive, unsafe, or violates hotel policies.

Guests are responsible for any damage caused to rooms, furnishings, or facilities.

6. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Villa L or licensed to us. It is protected by copyright, trademark, and other applicable laws. You may not use any of our content without permission.

7. Limitation of Liability

Villa L shall not be liable for:

• Any indirect or consequential losses

• Loss of data, income, or profit

• Failures or delays due to force majeure (natural disasters, strikes, pandemics, etc.)

Our total liability for any claim related to your use of the website or stay at Villa L shall not exceed the amount paid by you for your booking.

8. Privacy

Your privacy is important to us. Please refer to our privacy policy for details on how we collect, use, and protect your information.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Italy. Any disputes arising shall be submitted to the exclusive jurisdiction of the courts of Siena, Tuscany.

10. Changes to Terms

Villa L reserves the right to update or modify these Terms at any time. Updates will be posted on this page with the effective date. Your continued use of the website after changes signifies your acceptance.

11. Contact Information

For questions about these Terms, please contact:

Villa Lume
Strada di Monteluce 88,
53037 San Gimignano (SI), Tuscany, Italy
Phone: +39 0577 123456
Email: privacy@villalhotel.com
Website: www.villalhotel.com